Workflow Wizardry:  Ticket Automation in DevOps

A centralized platform for collaboration between Development and Operations teams who manage and track tasks and issues is key and ensures an efficient workflow.  Join Sr. Solution Architects, Ray Bernardi and Alan Ashley to see:

• Easy integration with Jira, ServiceNow and others with Arcad’s plug-ins and CLI.
• How to attach tasks to incidents.
• Automatic and automated ticket status changes based on developer action.
• Bi-directional communication.
• Checks the ‘compliance box.’

Watch now!

Ray Bernardi is a 30-year veteran involved in the System 38/AS/400/iSeries/IBM i development and currently is a Pre/Post Sales technical Support Specialist for ARCAD Software, international ISV and IBM Business Partner.  Ray has been involved with the development and sales of many cutting edge software products throughout his career, with specialist knowledge in Application Lifecycle Management (ALM) products from ARCAD Software covering a broad range of functional areas including enterprise IBM i modernization and DevOps.  In addition, Ray is a frequent speaker at COMMON and many other technical conferences around the world and has authored articles in several IBM i publications on the subject of application analysis and modernization, SQL, and business intelligence.

Alan has been in support and promotion of the IBM i platform for over 30 years and is the Presales Consultant for DevOps on IBM i role with ARCAD Software. Prior to joining ARCAD Software, he spent many years in multiple roles within IBM from supporting customers through HA to DR to Application promotion to migrations of the IBM i to the cloud. In those roles, he saw first hand the pains many have with Application Lifecycle Management, modernization, and data protection. His passion in those areas fits right in with the ARCAD suite of products.