ARCAD Software announces Version 9.5 of their IT Service Management solution ARCAD-Customer – to optimize communications between users and the service desk, and simplify the adoption of ITIL best practices in any organization. Version 9.5 is a major release emphasizing ease of use and plug-and-go installation.  Wholly new functions include customizable Service Level Agreements (SLA), Download server capability, rich Web interface, auto-closure and Request notification, and an extensive Report Designer.